Firemark used to have a lengthy process for defect quoting, to the extent that it may take 3 to 4 weeks to get a quote it. Since switching to Uptick, Firemark's customers have been receiving an improved level of service as this entire quoting process has been minimised to just 24 hours.

In the field, Firemark's technicians are reaping the benefits of the Uptick mobile app where they're able to scan barcodes on site, locate assets on properties faster, pass or fail an asset, and attach photos and remarks to an asset - allowing them to provide more transparency to their customers.